Refund policy

Last updated: July 31, 2026

1. Scope

This policy applies only to products sold and fulfilled directly by Communiteez (labelled "Ours" on our site). It does not apply to products found through our affiliate links (labelled "Etsy find," "Amazon find," or similar), those purchases are made directly with the retailer, and that retailer's own return and refund policy applies. We're not able to process refunds, exchanges, or returns for items we don't sell or ship ourselves.

2. Returns

We offer a 30-day return window from the date your order is delivered, for products purchased directly from Communiteez.

To be eligible for a return:

The item must be unused, unworn, and in its original packaging
You'll need proof of purchase (order number or confirmation email)
The following are not eligible for return: final sale items, hygiene-sensitive products, and personalized or customized items

To start a return, visit our Contact Us page with your order number and the reason for the return. We'll confirm eligibility and next steps.

3. Return shipping

Unless the item arrived damaged, defective, or incorrect (see below), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us.

4. Damaged, defective, or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery via our Contact Us page with your order number and a photo of the issue. We'll arrange a replacement or full refund at no extra cost to you.

5. Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 3-5 business days. Please note your bank or card provider may take additional time to post the refund.