Shipping policy

Last updated: July 31, 2026

1. Scope

This policy applies only to products sold and fulfilled directly by Communiteez (labelled "Ours" on our site). Affiliate listings (labelled "Etsy find," "Amazon find," or similar) ship entirely from the third-party retailer under their own shipping terms and timeframes, see the retailer's own site for details.

2. Free shipping

We offer free shipping with no minimum order value on every product sold directly by Communiteez. No thresholds, no surprises at checkout.

3. Processing time

Orders are typically processed and handed to our shipping partners within 1-3 business days of being placed. You'll receive a confirmation email once your order ships.

4. Delivery times

Estimated delivery times vary by product, as items ship from different fulfilment locations. You'll find an estimated delivery window listed on each individual product page. Please treat these as estimates rather than guarantees, occasional delays can happen once a package is in transit.

5. Order tracking

Once your order ships, you'll receive a tracking link by email so you can follow its progress.

6. Customs, duties, and taxes

Any applicable customs fees, import duties, or taxes are the responsibility of the customer and are not included in your order total. These vary by destination and are outside our control.

7. Lost or delayed packages

If your order hasn't arrived within the estimated delivery window, please reach out via our Contact Us page with your order number so we can look into it for you.